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Research Abstract
Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

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Published on: September 18, 2009
Type of content: WHITE PAPER
Format: Unknown
Length: 8 pages
Price: FREE

Overview:
Despite the advantages offered by the internet, live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new password or make changes to an account. Yet, very little has been done to secure the Call Center.


Read this white paper to learn the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

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