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Published on: June 15, 2009
Type of content: WHITE PAPER
Format: Unknown
Length: 10 pages
Price: FREE

Overview:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and describes how a holistic methodology can help service support organizations drive down costs and improve service