IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

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Telephony/ CTI/ VOIP | Routers | WAN/ LAN Solutions | Unified Communications / Voice & Data Convergence | Business Intelligence Solutions | Customer Relationship Management (CRM) | VPN, Extranet and Intranet Solutions | Business Process Management (BPM) | Communications Carriers | Data Security

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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Converged Voice & Data Infrastructure Management by Dorado Software The Redcell Converged Voice over IP Solution provides consolidated management for your converged infrastructure, including routers, switches, media gateways and media servers. RCVoIP provides a single unified view for discovery, configuration, monitoring, inventory, troubleshooting and reporting for your multi-vendor network environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

zCisco 1800 Series Integrated Services Routers: Cisco 1841 Router (Modular) by Cisco Systems, Inc The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco 1800 Series Integrated Services Routers by Cisco Systems, Inc The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

E-Book The 21st Century Telecom Network by SearchTelecom.com June 2008 - (Free Research) This book explains the issues facing service providers when delivering quality services that can be consistently provisioned and managed, both today and tomorrow. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

PacketSaver: More Efficient, More Reliable VoIP by Quintum Voice Over IP Technologies April 2008 - (Free Research) PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc September 2008 - (Free Research) LAN/WAN Router, Firewall, VPN, VoIP Qos and more. (DEMO) VIEW ABSTRACT | GO TO DEMO

Value of Integrated Security for Small and Medium-sized Businesses and Enterprise Branch Offices by Cisco Systems, Inc February 2008 - (Free Research) This white paper focuses on the changing security landscape and the embedded security features of Cisco 800, 1800, 2800, and 3800 Series Integrated Services Routers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix. July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Guide: Top Data Center Trends and Technologies in 2008 - Data Center Consolidation, Green IT and More by Mazu Networks. August 2008 - (Free Research) This E-Guide highlights Gartner’s new data center disruptive technologies of 2008, market trend and successful data center consolidation case studies to guide through the long and costly consolidation process. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks (E-mail this company) November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct July 2008 - (Free Research) This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Strategies for Going Green: Easy IT Strategies That save Money & Help the Environment by Cisco Systems, Inc February 2008 - (Free Research) Smart information technology (IT) practices can reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimized Metro Aggregation Network for Triple Play Services by ECI Telecom July 2008 - (Free Research) Learn how the convergence of voice, video and data (“Triple Play”) together with relaxed regulatory control have forced service providers to shift towards a combined offering of voice, video, and data service thus improving their position in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya, Inc June 2008 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ten Tips for Increasing Operational Efficiency by Cisco Systems, Inc February 2008 - (Free Research) This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks. September 2008 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by Quintum Voice Over IP Technologies June 2008 - (Free Research) There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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