TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.

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Customer Relationship Management (CRM) | Telephony/ CTI/ VOIP | Customer Service (General) | Business Process Management (BPM) | WAN/ LAN Solutions | Unified Communications / Voice & Data Convergence | Call Center Management | Routers | Help Desk and Call Management | Enterprise Resource Planning (ERP)

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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

zCisco 1800 Series Integrated Services Routers: Cisco 1841 Router (Modular) by Cisco Systems, Inc The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco 1800 Series Integrated Services Routers by Cisco Systems, Inc The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Converged Voice & Data Infrastructure Management by Dorado Software The Redcell Converged Voice over IP Solution provides consolidated management for your converged infrastructure, including routers, switches, media gateways and media servers. RCVoIP provides a single unified view for discovery, configuration, monitoring, inventory, troubleshooting and reporting for your multi-vendor network environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book The 21st Century Telecom Network by SearchTelecom.com June 2008 - (Free Research) This book explains the issues facing service providers when delivering quality services that can be consistently provisioned and managed, both today and tomorrow. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

PacketSaver: More Efficient, More Reliable VoIP by Quintum Voice Over IP Technologies April 2008 - (Free Research) PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc September 2008 - (Free Research) LAN/WAN Router, Firewall, VPN, VoIP Qos and more. (DEMO) VIEW ABSTRACT | GO TO DEMO

Value of Integrated Security for Small and Medium-sized Businesses and Enterprise Branch Offices by Cisco Systems, Inc February 2008 - (Free Research) This white paper focuses on the changing security landscape and the embedded security features of Cisco 800, 1800, 2800, and 3800 Series Integrated Services Routers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Designed to Manage Lean Principles by Epicor Software Corporation. September 2008 - (Free Research) Lean thinking is now increasingly being applied to all areas within the organization - from sales and marketing to engineering and production through to finance and post sale service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Managing and Monitoring a Primary Wireless Network by Intel Corporation. August 2008 - (Free Research) Intel IT designed a highly automated approach to managing an enterprise primary wireless LAN, with a focus on service level management and monitoring. (WHITE PAPER) GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel Lucent August 2008 - (Free Research) Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Agility in a World of Brick and Mortar by CMiC. July 2008 - (Free Research) Being agile in business means having the ability to react quickly to a constantly changing landscape of customer demands, financial climates, competitors, and technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lost Connections by NetMotion Wireless. June 2008 - (Free Research) This article discusses software from mobile-VPN providers that connections stronger, or to keep the programs running even if the connection is temporarily severed. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Dictation technology for law firms by PHILIPS Speech Processing May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

We Want You as a Philips Sales-partner: Philips Speech Consulting Offers You a Once in a Lifetime Business-Opportunity by PHILIPS Speech Processing May 2008 - (Free Research) Philips innovates and develops dictation solutions which are designed for frequent, professional use, wherever users wish to create or transcribe documents, Philips supplies the right solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The SIP High Availability and Reliability Paradigm by F5 Networks (E-mail this company) November 2007 - (Free Research) Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly and transparently over a common network. This paper discusses techniques of designing and building reliable SIP networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience by Cisco Systems, Inc February 2008 - (Free Research) Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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