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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge
February 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.
IP Telephony: Reliability You Can Count On by ShoreTel
May 2009 - (Free Research) This paper examines the effects of three different architectures on the ability to deliver IP-based telephony systems that are both highly available and cost effective.
ePlus Technology IT Sourcing, Services, Support & Solutions by ePlus Technology
December 2007 - (Free Research) ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization.
Data Center LAN Connectivity Guide by Juniper Networks, Inc.
October 2008 - (Free Research) This document introduces the issues related to changing data center needs and presents design considerations and recommendations for data center LANs.
The Key to Optimizing VoIP Deployments by Blue Coat
December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.
Customers Discuss Oracle Database 11g by Oracle Corporation
December 2008 - (Free Research) Why are customers switching to Oracle Database 11g? Listen as customers from Mobiltel, Warner Music, 3n, and Dell discuss the features and improvements that made them switch.
Consolidating services platforms to reduce operations costs by Juniper Networks, Inc.
April 2009 - (Free Research) In this SearchTelecom.com webcast, Tom Nolle will walk you through the steps that will keep you from becoming a "bit-transport" provider only and help you increase your network monetization by deploying intelligent services platforms.
Is Your Network Ready for VoIP? by Blue Coat
December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.
Call Center Suite SearchCRM.com Product Directory by SearchCRM
February 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
Why Choose Intel Server Products? by Intel Corporation
March 2009 - (Free Research) Watch this brief, engaging youtube.com video to learn how Intel server products meet or exceed rigorous quality standards both company-wide and according to international requirements.
A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems
June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Using SOA for an Electronic Dispatch and Delivery System by Oracle Corporation
June 2009 - (Free Research) A large fuel logistics and delivery company with over 77 fixed based terminals, 2500 trucks, and 3500 truck drivers in 36 states was using a paper and phone based system to deliver over 2 million loads of petroleum per year. PSC was engaged to design the end-to-end solution to automate the company's complex business process.
Mobile CRM Working the Way Salespeople Work by Oracle Corporation
September 2008 - (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation
August 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same
time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and it's benefits.
Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp.
July 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM.
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