TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Case Study: Children’s Memorial Hospital by ABS Associates Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Presentation Transcript: The Strategy of Success: Best Practices in Building Your SAP Consulting Business by SAP America, Inc. July 2008 - (Free Research) This whitepaper discusses best practices for building and running a successful SAP consulting Business. It also explores the steps and skills necessary for succeeding as A SAP consultant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispatch Direct for Field Service Automation by Dispatch Direct April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Tuning Your ERP Application by Quest Software, Inc April 2008 - (Free Research) Despite the myth of “untouchability”, there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Five Things to Do to Prepare for an Oracle Upgrade by Oracle Corporation. April 2008 - (Free Research) In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Managing Global Web sites: Localization, a Never-ending Story by SDL Tridion June 2008 - (Free Research) Organizations face many challenges when creating a constellation of global Web sites. They need to maintain brand consistency while allowing for variations that reflect local culture. Creating truly localized Web sites can be a daunting process, in… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Customer Services Resource Center by Oracle Corporation. April 2008 - (Free Research) This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Direct Marketing Company Gets It Done Faster with DMExpress by SyncSort August 2008 - (Free Research) Syncsort provided DMC with a free Proof-Of-Concept to demonstrate the benefits that DMExpress could provide. Using DMExpress, DMC was able to significantly decrease the elapsed time. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era by Brocade Communications Systems, Inc. April 2008 - (Free Research) No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Benefits of Automating Data Warehousing by UC4 Software Inc May 2008 - (Free Research) Data warehousing can be defined as a copy of data specifically structured for querying and reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities by MapInfo Corporation. July 2008 - (Free Research) The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Utilizing Pre and Post Deployment WAN Acceleration Assessments to Validate ROI by Fluke Networks July 2008 - (Free Research) This webcast by Fluke Networks discusses the pre and post assessment of WAN acceleration deployment. It will also cover MPLS misconfigurations and best practices for post deployment analysis. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Application Performance Brief: Oracle Applications by Blue Coat March 2008 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Location Intelligence: The New Geography of Business by MapInfo Corporation. March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA IT Process Automation by Computer Associates (CA) July 2008 - (Free Research) IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Stories: Plenty of Fish by PEER 1 January 2008 - (Free Research) The site has continued growing astronomically ever since and is now the No. 1 free online dating site in the world, averaging 8 million unique visitors per month. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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