Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Practical Guide to VoIP for Small Businesses by Avaya, Inc August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA and BPM - Practical Approaches to Effective Implementation by Cognizant Technology Solutions. November 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality - The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Data Quality Considerations in Master Data Management Structures by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Profiling: Underpinning Data Quality Management by Pitney Bowes Group 1 Software May 2008 - (Free Research) Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management: A White Paper by Bloor Research by Pitney Bowes Group 1 Software May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetAcuity IP Intelligence Technology by Digital Element. NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Desktop Delivery: Making Desktop Virtualization Work by Citrix August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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