Business Process Management (BPM) | Storage Management | Backup Systems and Services | Disaster Recovery | Data Center Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Disk-based Backup & Storage/ RAID | Virtualization | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Unified Communications / Voice & Data Convergence

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Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage by SAS Institute Inc. August 20, 2009 - (Free Research) This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online August 19, 2009 - (Free Research) This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. (EBOOK) VIEW ABSTRACT | GO TO

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Simplify and Automate Desktop Management with Virtualization by HP, Vmware and AMD September 10, 2009 - (Free Research) There are two sides to desktop business continuity: users' needs and IT management. Users need on-demand accessibility of their desktops, applications and data. IT managers must limit complexity caused by supporting diverse users and hardware. This webcast discusses how to automate and simplify virtual desktop management to improve efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtual Desktops vs. Virtual Applications by Citrix October 06, 2009 - (Free Research) This webcast talks about Virtual Desktop Infrastructure (VDI) vs Terminal Services (TS) - determining what is the best solution to use based on a set of fixed criteria. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SGF Took NSS Out For A Test Drive And Liked What They Found! by Northern Parklife February 12, 2009 - (Free Research) In the automotive world, testing is part of the culture, and it extends to the IT team where initiatives are undertaken with scientific precision. Such was the case with SGF, a Bavarian maker of automobile parts that was seeking a storage management solution. As this Case Study shows, SGF found the perfect match with Northern Storage Suite. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cloud backup tutorial: How to leverage cloud backup services (Part 2) by Iron Mountain Digital July 01, 2009 - (Free Research) In this section of the tutorial on cloud backup, you will learn how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup. (EGUIDE) VIEW ABSTRACT | GO TO

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Business Success with Software Reuse by IBM March 01, 2008 - (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Desktops: Improving Security and Availability by HP, Vmware and AMD September 24, 2009 - (Free Research) In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Optimize the Solaris OS on Sun Systems based on Intel® Xeon® 5500 Processor Series by Sun Microsystems, Inc. and Intel Corporation September 17, 2009 - (Free Research) Engineering teams from Sun and Intel are collaborating on optimizing how the Solaris ecosystem and the new Intel Core Microarchitecture (formerly code-named Nehalem) for the Intel® Xeon® processor work together, with compelling results. View this webcast to see how these results can improve your own infrastructure. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ethernet 10/100/1000 Copper Taps, Passive or Active? by Gigamon July 01, 2009 - (Free Research) This article presents an overview of the various Ethernet 10/100/1000 physical layer technologies for the copper medium. It discusses the pros and cons of active versus passive tapping and why active tapping is preferred for Gigabit Ethernet running over the copper medium. The switch-over behavior of active relay-based tapping is also presented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Lean and Green: SaaS Document Process Automation by Esker Inc. July 10, 2009 - (Free Research) Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast August 05, 2009 - (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desperate Times Call for Strategic Measures, Part II by Atos Origin November 04, 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan by CDW Corporation September 08, 2009 - (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM September 11, 2009 - (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 1 by IBM September 10, 2009 - (Free Research) This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM September 10, 2009 - (Free Research) In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud backup tutorial: How to leverage cloud backup services (Part 1) by Iron Mountain Digital July 01, 2009 - (Free Research) In this tutorial on cloud backup, you will learn the pros and cons cloud backup, how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup. (EGUIDE) VIEW ABSTRACT | GO TO

Grow Your Business with the Visibility to Capture More Sales Opportunities by Microsoft September 09, 2009 - (Free Research) In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2009 ERP Report: Hospitality and Entertainment by Panorama Consulting Group November 03, 2009 - (Free Research) This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dell Virtualization Consulting Services Video by Dell, Inc. and Intel September 03, 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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