Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.

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Customer Service (General) | Telephony/ CTI/ VOIP | Customer Relationship Management (CRM) | Business Process Management (BPM) | Business Intelligence Solutions | Call Center Management | WAN/ LAN Solutions | Help Desk and Call Management | Service Organization Management | Enterprise Resource Planning (ERP)

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Going Serverless at the Branch Office: Using WAN Optimization to Solve the Server Consolidation Challenge by Expand Networks June 2008 - (Free Research) The Expand Accelerator is a standards-based, tightly integrated, multi-service platform that delivers a complete application acceleration solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetAcuity IP Intelligence Technology by Digital Element. NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

WAN Optimization in MPLS Networks - The Transparency Challenge by Expand Networks March 2008 - (Free Research) Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this company) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Application Performance Brief: Oracle Applications by Blue Coat March 2008 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Optimisation Profiling Service Video by Singapore Telecommunications Ltd April 2008 - (Free Research) SingTel TOPs is a reliably proven alternative to help customers manage their existing bandwidth. Besides offering visibility on which applications are in use, it also shows the customer who uses them and how much of the network’s resources they consume so that the customer will be able to isolate and solve performance issues. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc. June 2008 - (Free Research) In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Inventory optimization can increase your profitability by IBS, International Business Systems April 2008 - (Free Research) The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless LANs Standards: Where Are We Now? by Burton Group. July 2008 - (Free Research) Not all standards are created equal. Some are technically elegant but achieve little market adoption. Others are broadly deployed. The Institute of Electrical and Electronics Engineers (IEEE) 802.11 wireless local area network (WLAN) standards have achieved international success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Performance Optimization - Success in Action Case Study: TeleTracking Technologies by Landslide Technologies, Inc. June 2008 - (Free Research) TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real Estate Investment Firm Achieves Vision through Infrastructure Optimization by Microsoft Dynamics. June 2008 - (Free Research) CRM and e-mail improvements at a professional services firm increase collaboration and help the firm grow in geographic reach from five states to seven-without adding employees. (CASE STUDY) GO TO CASE STUDY

Global IT Consulting Firm Stays in Synch with Client Replication Demands by Silver Peak April 2008 - (Free Research) Upon installment of Silver Peak’s global Management System (GMS), the firm detected a major problem with out-of-order packets in their carrier network, which was contributing to the firm’s WAN performance problems. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc. June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case for Enterprise VoIP by Intel Corporation. January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT

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