CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.
		M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.

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Customer Relationship Management (CRM) | Customer Service (General) | Business Process Management (BPM) | Business Intelligence Solutions | Customer Data Integration | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Telephony/ CTI/ VOIP | Enterprise Resource Planning (ERP)

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Using SOA for an Electronic Dispatch and Delivery System by Oracle Corporation June 10, 2009 - (Free Research) A large fuel logistics and delivery company with over 77 fixed based terminals, 2500 trucks, and 3500 truck drivers in 36 states was using a paper and phone based system to deliver over 2 million loads of petroleum per year. PSC was engaged to design the end-to-end solution to automate the company's complex business process. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc. April 01, 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations. (DEMO) VIEW ABSTRACT | GO TO DEMO

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. (WHITE PAPER) GO TO WHITE PAPER

MAX Version 5.0 by Exact Software March 2009 - (Free Research) MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Business Benefits of Xenos Enterprise Server™ by Xenos Group Inc. June 2009 - (Free Research) Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc June 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is the Telecom Back Office Ready for a Technology Refresh? by Transverse May 2009 - (Free Research) In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Framework for Assuring IT Service Quality and Performance by CA January 2009 - (Free Research) The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LTE Video - A look inside Motorola's LTE labs by Motorola, Inc. April 2009 - (Free Research) Motorola is very excited about the work going on in its LTE laboratories. They are developing LTE field trials in order to better develop the technology and mature the standard. This will provide a stepping stone for their commercial release in the second half of 2009. (VIDEO) VIEW ABSTRACT | GO TO

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc. June 2009 - (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc. March 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Questions Asked by Service Providers when Considering an Open Source BSS Solution by Transverse May 2009 - (Free Research) Moderated by Mark Lowenstein, Managing Director of the Mobile Ecosystem, the leading consulting and advisory firm focused on next generation mobile communications products and services, this podcast features the top ten questions asked by service providers when considering an open source BSS solution. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Business Case for WEO (Web Experience Optimization) by FatWire Corp. March 2009 - (Free Research) This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

eGuide: Customer data integration implementation: How to be a CDI success story by Acxiom Corporation April 2009 - (Free Research) Read this E-Guide and explore a variety of suitable real-time data integration methods as well as relevant benefits and drawbacks. Learn how your organization can improve efficiency and obtain a competitive advantage with CDI. (EGUIDE) VIEW ABSTRACT | GO TO

Better Customer Insight, Better Bottom Line by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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