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CRM Suite Software Product Directory 2009 Edition by SearchCRM
April 13, 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use.
Call Center Suite SearchCRM.com Product Directory by SearchCRM
February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™ by Nuance
February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Managing Your Data Assets by Pitney Bowes Business Insight
March 2009 - (Free Research) Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information!
Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 2009 - (Free Research) Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
The Data Quality Ball by Pitney Bowes Business Insight
February 2008 - (Free Research) This white paper explains how data quality vendors must "turn their applications inside out" and allow its elements to be called as web services within other applications to remain competitive. Group 1 has done this by re-architecting its Customer Data Quality Platform product into bite-sized pieces which can be called via web services.
CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist
May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
April 2009 - (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge
February 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.
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