Service Organization Management Software, Hardware, Services and Research Papers

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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc

November 03, 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

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How to ensure data privacy compliance in the application testing environment by Compuware Corporation

October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.

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Business Process Management Best Practices by PointSource

October 01, 2009 - (Free Research) The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.

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Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft by ReadSoft

October 13, 2009 - (Free Research) This paper will give you an overview of how one company's business soared after applying AP processing to their company improved business.

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Targeted Business Analytics - How Large Companies Leverage SaaS BI by Oco, Inc.

September 18, 2009 - (Free Research) This webcast gives an overview of how larger enterprises are leveraging business intelligence software in the Software-as-a-Service (SaaS) model.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc

January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.

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