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Browse Directory>   Infrastructure and Systems Management>  Networking and Communications Solutions>  Interactive Voice Response (IVR/ CTI)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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VoIP and MPLS - Making It Work for Your Company by Fluke Networks
April 25, 2008 - (Free Research) This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix.
July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Critical Success Factors Deploying Pervasive BI by MicroStrategy
June 2008 - (Free Research) Pervasive BI is the ability to deliver integrated right-time DW information to all users – it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company)
November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SCOPIA Connector for IBM Lotus Sametime by RADVISION
June 2008 - (Free Research) RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Philips SpeechExec Enterprise digital dictation workflow system a “force multiplier” for Ohio law firm by PHILIPS Speech Processing
May 2008 - (Free Research) Case Study: Ohio law firm implements Philips dictation system so office administrators can easily understand dictation without needing to rewind multiple times.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Increase Productivity and Growth with Enhanced Digital Dictation Technology by PHILIPS Speech Processing
May 2008 - (Free Research) When CHSH was looking for an appropriate dictation solution they opted for dictation machines and software from Philips -- a technology that was ideally suited to their particular circumstances and promised the maximum possible benefit.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dictation technology for law firms by PHILIPS Speech Processing
May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implement New Technology to Improve Productivity in the Dictation-Transcription Process Using Philips Dictation Technology by PHILIPS Speech Processing
May 2008 - (Free Research) AOK Brandenburg installed Philips SpeechExec Enterprise dictation and transcription software for 15 workstations and the system is virtually self-explanatory due to the simple operation.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

We Want You as a Philips Sales-partner: Philips Speech Consulting Offers You a Once in a Lifetime Business-Opportunity by PHILIPS Speech Processing
May 2008 - (Free Research) Philips innovates and develops dictation solutions which are designed for frequent, professional use, wherever users wish to create or transcribe documents, Philips supplies the right solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya, Inc
August 2008 - (Free Research) A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya, Inc
June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications: A Practical Approach by Avaya, Inc
June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing Unified Communications for Your Business by Avaya, Inc
June 2008 - (Free Research) This executive brief first discusses the hallmarks and business benefits of Unified Communications, then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co.
June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co.
June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genesys Global Consumer Survey - 2007 by Genesys Co.
March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc
March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IPC Cost Savings Calculator by Cisco Systems, Inc
February 2008 - (Free Research) This tool will estimste your current voice costs based on industry averages in a traditional PBX environment.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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