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Build a business case and support your technology decision with ROI calculators designed by industry expert, Nucleus Research. Use these tools to quickly calculate return on investment, total cost of ownership, payback period, and net present value.

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From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs
Real-Time Contact Center Performance Management: What the Competition Knows That You Don't
Mission-Critical Email Customer Service - 10 Best Practices for Success
Spending Priorities in Small Call Centers

 
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TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

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